Returns Process

If you would like to return your order, then you have 180 days from its receipt to do so.

A full refund or exchange is available, provided the items are in their original condition, unworn/unused, and with all tags attached.

Faulty items can be returned free of charge for a refund, repair, or replacement.

To initiate a return, customers should first contact Sub Zero's customer service team on sales@subzero.co.uk with the return details.

The return shipping costs are the customer's responsibility unless the item is faulty or an error has been made with the order

For more detailed information, please refer to Sub Zero's official refund policy.