Last updated: 15 September 2026

1) Delivery Providers

We use Royal Mail and UPS for the majority of orders sent within the UK and internationally. The delivery services available for your order will be displayed at checkout and may vary according to your delivery address, parcel weight and the products ordered.

2) Dispatch Times

We aim to dispatch orders as quickly as possible.

Monday to Thursday: Royal Mail collects from our warehouse at approximately 4:00pm. Orders received before 3:00pm will normally be dispatched the same working day.

Friday: Royal Mail makes a morning collection from our warehouse. We also take a further batch of parcels to our local Post Office at approximately 4:00pm. Orders received before 12:00pm on Friday will normally be dispatched the same day.

Saturday: We operate a limited Saturday packing and dispatch service. Orders received before 12:00pm will normally be processed and taken to our local Post Office at approximately 4:00pm. During particularly busy periods, Saturday dispatch cannot be guaranteed.

Please note that carrier processing and delivery times are based on the carrier's working days, so Saturday dispatch does not necessarily mean that your parcel will begin moving through the delivery network on Saturday.

Orders received after the relevant cut-off time will normally be dispatched on the next working day.

UPS collections generally need to be arranged in advance and UPS does not normally collect from us at weekends.

We do not dispatch orders on Sundays or UK bank and public holidays. Bank and public holidays may also result in longer delivery times.

3) Packaging

We take care to package orders securely so that they arrive in good condition.

Wherever practical, we reuse and recycle suitable packaging to help reduce waste and keep packaging costs down. As a result, the external packaging used for your order may occasionally have been reused and may not always look brand new, but protecting your order remains our priority.

4) Shipping Costs

Delivery charges are additional to product prices unless free delivery applies or otherwise stated as part of a promotion.

Available delivery services and charges are calculated at checkout according to the delivery destination, parcel weight and selected service.

The delivery prices displayed at checkout are the prices applicable to your order.

5) Free UK Delivery

Standard delivery is currently free on qualifying UK orders over £50.

The standard delivery service used for free delivery is selected by Sub Zero Technology Limited. If alternative or expedited delivery services are available, these may be selected at checkout for the applicable additional charge.

6) Parcel Weights & Large Orders

The weights displayed on individual product pages may not include product packaging or shipping materials. The final shipping weight of an order is calculated during checkout.

Maximum parcel weights vary according to the carrier, delivery service and destination.

If your order is too large or heavy for the delivery services available through our website, checkout may not be available. Please contact us at sales@subzero.co.uk or +44 (0)116 240 2634 and we may be able to provide a custom shipping quote.

7) Restricted Products

Some products, including gas canisters and other restricted or hazardous goods, cannot be sent using all delivery services or to all destinations.

Where restrictions apply, the available delivery options will normally be shown at checkout. Please contact us if you are unsure whether we can deliver a particular product to your address.

8) Special Delivery Requirements

If you require a Royal Mail or UPS delivery service that is not offered at checkout, please contact us before placing your order. Where possible, we will try to accommodate your request.

Additional charges may apply.

9) Dispatch Confirmation & Tracking

Once your order has been dispatched, we will send you a shipping confirmation email.

Where tracking is available for the service selected, your tracking information will be included in this email.

Delivery estimates start from the date of dispatch, rather than the date on which the order was placed.

10) UK Delivery

We offer a range of UK delivery services depending upon the weight, size and destination of your order. The services available to you will be displayed at checkout.

Royal Mail Tracked 48

This is our standard Royal Mail delivery service and the main service we use for qualifying free UK deliveries.

Royal Mail aims to deliver within 2–3 working days after dispatch, but this is not a guaranteed delivery timeframe.

Royal Mail Tracked 24

A faster Royal Mail service that normally aims to deliver the next working day after dispatch.

This is not a guaranteed next-day delivery service.

Royal Mail Special Delivery Guaranteed by 1pm

Available for eligible orders and delivery addresses, this is Royal Mail's guaranteed delivery service. Delivery times and guarantees are subject to Royal Mail's terms, postcode restrictions and service availability.

For most UK addresses, delivery is guaranteed by 1pm on the next working day. Some remote areas, islands and other specified postcodes have later delivery times or may require two or three working days.

Working days for this service are normally Monday to Friday. Saturday delivery is only guaranteed where an eligible Saturday Guaranteed service has specifically been purchased.

Orders dispatched by us on a Friday using the standard Special Delivery Guaranteed service should therefore normally be expected on the following Monday, subject to the destination postcode and Royal Mail's service conditions.

If your delivery is particularly time-sensitive, please contact us before ordering if you are unsure which service is suitable.

UPS

UPS delivery is available for eligible UK orders and may be used particularly for larger or heavier parcels.

Available UPS services and prices will be displayed at checkout.

11) Delivery Times

Delivery times quoted on our website are estimates unless the delivery service is specifically described as guaranteed.

Royal Mail, UPS and other delivery services can occasionally experience delays due to weather, transport disruption, industrial action, unusually high parcel volumes or other circumstances outside our control.

12) Missed Deliveries

If nobody is available to receive your parcel, the delivery company may leave it in an appropriate safe place, attempt delivery again or take it to a delivery office, Post Office, parcel shop or other collection point, depending upon the service used.

Please follow the instructions and tracking information provided by the carrier to arrange redelivery or collection.

Customers are responsible for collecting parcels within the period specified by the carrier.

13) Refused or Uncollected Orders

If an order is returned to us because delivery has been refused, the customer has failed to collect it from a delivery office or collection point, or the carrier has been unable to complete delivery after making the appropriate delivery attempts, we will process the return once the parcel has arrived back with us.

If you have not exercised a statutory right to cancel, any refund for an uncollected or refused order will normally be for the cost of the returned goods. The original delivery charge will not normally be refunded.

Where the carrier charges us an additional fee for returning an uncollected or refused parcel, we reserve the right to deduct the reasonable direct cost of the return from any refund where permitted by law.

If you have exercised your statutory right to cancel within the applicable cancellation period, your refund will be handled in accordance with our Return and Refund Policy.

If you would like the order to be sent again, you will be required to pay the applicable delivery charge before the order is re-dispatched.

This section does not apply where a parcel is returned because of an error by us or the delivery carrier.

14) Delayed Deliveries

If your parcel has not arrived within the expected delivery period, please check the tracking information provided in your shipping confirmation email first.

If the tracking information does not explain the delay, please contact us at sales@subzero.co.uk or telephone +44 (0)116 240 2634 and we will investigate.

15) Lost Parcels

If your parcel is confirmed as lost in transit, we will offer you the choice of a replacement or a refund.

We will make any necessary claim against the delivery company. The carrier may contact you to confirm details relating to the missing delivery.

16) Incorrect Delivery Addresses

Customers are responsible for ensuring that the delivery address supplied when placing an order is complete and accurate.

If you notice an error after placing your order, please contact us as quickly as possible. We will try to amend the address if the order has not already been dispatched, but we cannot guarantee that changes can be made once an order has entered the dispatch process.

Where a parcel is returned to us because an incorrect or incomplete delivery address was supplied, additional delivery or return charges may apply.

17) International Delivery

We ship to a range of international destinations using Royal Mail, UPS and their overseas delivery partners.

The countries, delivery services and charges currently available will be displayed at checkout.

International delivery times are estimates and may be affected by customs clearance and the postal or courier service operating within the destination country.

Royal Mail International Tracked

Royal Mail International Tracked normally aims to deliver within approximately 3–5 working days to Europe and 5–7 working days to many other international destinations.

These times are estimates rather than guaranteed delivery times. International parcels can take longer, particularly where customs clearance is required.

Tracking is provided where available through Royal Mail and its delivery partners in the destination country.

UPS International Delivery

UPS services may be available to certain international destinations depending upon the weight, dimensions and delivery address of the parcel.

Available services and prices will be displayed at checkout. Please contact us if you require a service that is not available online.

18) Import Duties, Taxes & Customs Charges

Orders sent outside the UK may be subject to import VAT, customs duties, clearance fees or other charges when they arrive in the destination country.

We do not currently collect EU or other overseas import VAT or customs duties at checkout. Unless otherwise stated during checkout, any import taxes, duties and customs or carrier clearance charges are the responsibility of the recipient.

These charges are imposed by the authorities and/or delivery providers in the destination country and are separate from the amount paid to Sub Zero Technology Limited. We have no control over these charges and cannot predict their value.

We recommend checking the applicable import rules and charges in your country before placing an order.

We will complete the appropriate customs documentation for international orders.

Refusal to Pay Import Charges

If an international parcel is refused or left uncollected because the recipient does not wish to pay applicable import VAT, customs duties, clearance fees or other charges, it will be treated as a refused or uncollected order.

Once the parcel has been returned to us, we will process any refund due in accordance with our Return and Refund Policy.

Original delivery charges will not normally be refunded, and any reasonable return shipping, customs, carrier or handling charges incurred by us as a result of the parcel being returned may, where permitted by law, be deducted from the refund.

This does not affect your statutory rights.

19) BFPO Addresses

We have considerable experience sending orders to British Forces Post Office (BFPO) addresses and can send eligible products to BFPO destinations.

Please ensure that the BFPO address is entered correctly when placing your order. Contact us if you require assistance with entering a BFPO delivery address.

VAT treatment for BFPO orders depends upon the destination and applicable HMRC rules. Where an order qualifies for VAT relief, we may require appropriate documentation before VAT can be refunded or removed.

20) Order Delays & Stock Problems

We operate a real-time inventory system designed to reduce the risk of products being oversold.

During packing we also check products for obvious faults or damage. If we discover that an item is unsuitable for dispatch and no replacement stock is available, we will contact you as soon as possible to discuss the available options.

21) Contact Us

If you have any questions about delivery or require a shipping quote, please contact:

Sub Zero Technology Limited
Email: sales@subzero.co.uk
Telephone: +44 (0)116 240 2634

Last updated: 15 September 2026